:root{--bg: #f5f5f7;--surface: #ffffff;--surface-elevated: rgba(255, 255, 255, .72);--text: #1d1d1f;--text-secondary: #6e6e73;--text-tertiary: #86868b;--border: rgba(0, 0, 0, .06);--border-strong: rgba(0, 0, 0, .1);--accent: #0071e3;--accent-hover: #0077ed;--accent-soft: rgba(0, 113, 227, .1);--success: #34c759;--warning: #ff9f0a;--danger: #ff3b30;--radius-sm: 10px;--radius: 14px;--radius-lg: 20px;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .04);--shadow: 0 4px 24px rgba(0, 0, 0, .06);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .08);--sidebar-width: 260px;--sidebar-collapsed-width: 76px;--header-height: 56px;--vibhum-blue: #1d4ed8;--vibhum-cyan: #0ea5e9;--wa-green: #00a884;--wa-green-light: #d9fdd3;--wa-bg: #efeae2;--wa-panel: #f0f2f5;--font: "Inter", -apple-system, BlinkMacSystemFont, "SF Pro Text", "Segoe UI", system-ui, sans-serif;--transition: .2s cubic-bezier(.25, .1, .25, 1);--transition-spring: .35s cubic-bezier(.34, 1.2, .64, 1);--ease-out-expo: cubic-bezier(.16, 1, .3, 1)}@keyframes fade-in-up{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:translateY(0)}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}@keyframes page-enter{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes scale-in{0%{opacity:0;transform:scale(.92)}to{opacity:1;transform:scale(1)}}@keyframes icon-float{0%,to{transform:translateY(0)}50%{transform:translateY(-2px)}}@keyframes progress-shine{0%{background-position:200% 0}to{background-position:-200% 0}}@keyframes shimmer{0%{opacity:.45}50%{opacity:1}to{opacity:.45}}.animate-in{animation:fade-in-up .55s var(--ease-out-expo) both}.page-transition{animation:page-enter .45s var(--ease-out-expo) both}.page-loading{animation:fade-in .3s ease both}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:var(--font);background:var(--bg);color:var(--text);line-height:1.5;min-height:100dvh}#root{min-height:100dvh}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit;color:inherit}.app-loading{display:flex;align-items:center;justify-content:center;min-height:100dvh;background:var(--bg)}.spinner{width:32px;height:32px;border:2.5px solid var(--border-strong);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.app-shell{display:flex;min-height:100dvh}.sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-width);background:linear-gradient(180deg,#fff,#f8fafc);border-right:1px solid var(--border);display:flex;flex-direction:column;z-index:100;transition:width var(--transition),transform var(--transition)}.sidebar-header{padding:14px 12px 12px;display:flex;align-items:center;justify-content:space-between;gap:10px;border-bottom:1px solid var(--border);min-height:72px}.sidebar-collapse-btn{flex-shrink:0;width:32px;height:32px;border:1px solid var(--border);background:var(--surface);border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);transition:background var(--transition),color var(--transition)}.sidebar-collapse-btn:hover{background:var(--accent-soft);color:var(--accent)}.vibhum-logo{display:flex;align-items:center;min-width:0;flex:1}.vibhum-logo__img{display:block;object-fit:contain;object-position:left center;flex-shrink:0}.vibhum-logo--icon{flex:0;width:40px;height:40px;display:flex;align-items:center;justify-content:center}.vibhum-logo--icon .vibhum-logo__img{max-width:100%;max-height:100%;width:auto;height:auto;object-fit:contain;object-position:center}.sidebar-business-brand{min-width:0;flex:1}.sidebar-business-brand__row{display:flex;align-items:center;gap:11px;min-width:0}.sidebar-business-brand--collapsed{flex:0}.sidebar-business-brand--collapsed .sidebar-business-brand__row{justify-content:center}.sidebar-business-brand__mark{flex-shrink:0;width:48px;height:48px;border-radius:12px;background:#00000008;border:1px solid var(--border);display:flex;align-items:center;justify-content:center;padding:5px;overflow:hidden}.sidebar-business-brand--collapsed .sidebar-business-brand__mark{width:44px;height:44px;padding:4px}.sidebar-business-brand__logo{display:block;max-width:100%;max-height:100%;width:auto;height:auto;object-fit:contain;object-position:center}.sidebar-business-brand__mark .business-avatar--initials{width:100%!important;height:100%!important;min-height:0!important;border-radius:8px;font-size:13px}.sidebar-business-brand__text{flex:1;min-width:0;display:flex;flex-direction:column;align-items:flex-start;justify-content:center;gap:5px}.sidebar-business-brand__name{font-size:13px;font-weight:600;letter-spacing:-.02em;line-height:1.3;white-space:normal;word-break:break-word}.sidebar-business-brand__badge{display:inline-flex;align-items:center;padding:3px 8px;border-radius:999px;font-size:10px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--vibhum-blue);background:#1d4ed81a;line-height:1}.sidebar-vibhum-footer{display:flex;flex-direction:column;align-items:center;justify-content:flex-start;gap:6px;padding:10px 8px 2px;border-top:1px solid var(--border);margin-top:4px}.sidebar-vibhum-footer .vibhum-logo{justify-content:center;flex:0;width:100%}.sidebar-vibhum-footer .vibhum-logo__img{max-width:88px;max-height:20px;height:20px;width:auto;object-position:center}.sidebar-vibhum-footer__tagline{font-size:10px;font-weight:500;color:var(--text-tertiary);text-align:center;line-height:1.35;letter-spacing:.01em}.sidebar-vibhum-footer--collapsed{align-items:center;padding:8px 4px 0;gap:0}.sidebar-vibhum-footer--collapsed .vibhum-logo{justify-content:center}.sidebar-vibhum-footer--collapsed .vibhum-logo--icon{width:32px;height:32px}.sidebar-vibhum-footer--collapsed .vibhum-logo__img{max-width:32px;max-height:28px}.app-shell.sidebar-collapsed .sidebar{width:var(--sidebar-collapsed-width)}.app-shell.sidebar-collapsed .main-area{margin-left:var(--sidebar-collapsed-width)}.app-shell.sidebar-collapsed .sidebar-header{flex-direction:column;align-items:center;padding:12px 8px 10px;min-height:0;gap:8px}.app-shell.sidebar-collapsed .sidebar-collapse-btn{margin-top:0}.app-shell.sidebar-collapsed .vibhum-logo{justify-content:center;flex:0}.app-shell.sidebar-collapsed .nav-link{justify-content:center;padding:12px}.app-shell.sidebar-collapsed .sidebar-footer{padding:12px 8px 16px}.sidebar-nav{flex:1;padding:8px 12px;display:flex;flex-direction:column;gap:2px}.nav-link{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:var(--radius-sm);font-size:14px;font-weight:500;color:var(--text-secondary);transition:background var(--transition),color var(--transition),transform var(--transition-spring);border:none;background:transparent;width:100%;text-align:left;cursor:pointer}.nav-link:hover{background:#1d4ed80f;color:var(--text);transform:translate(2px)}.nav-link.active{background:linear-gradient(90deg,rgba(29,78,216,.12),transparent);color:var(--vibhum-blue)}.nav-link .nav-link__icon{transition:transform var(--transition-spring),color var(--transition)}.nav-link:hover .nav-link__icon,.nav-link.active .nav-link__icon{transform:scale(1.08)}.nav-link.active .nav-link__icon{color:var(--vibhum-blue)}.nav-link__icon{display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--text-tertiary)}.nav-link__label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-footer{padding:12px 14px 16px;border-top:1px solid var(--border);margin-top:auto}.sidebar-account{display:grid;grid-template-columns:36px 1fr auto;align-items:center;gap:10px;padding:10px;background:#00000008;border-radius:var(--radius-sm);margin-bottom:10px}.sidebar-account--collapsed{grid-template-columns:1fr;justify-items:center;gap:8px;padding:8px}.user-avatar{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,var(--vibhum-blue),var(--vibhum-cyan));display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;color:#fff;flex-shrink:0}.user-chip__meta{min-width:0;overflow:hidden}.user-chip__meta strong{display:block;font-size:12px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.user-chip__meta span{display:block;font-size:11px;color:var(--text-tertiary);text-transform:capitalize}.sidebar-signout-btn{width:36px;height:36px;border:none;border-radius:10px;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background var(--transition),color var(--transition)}.sidebar-signout-btn:hover{background:#ff3b301a;color:var(--danger)}.sidebar-account--collapsed .sidebar-signout-btn{width:40px;height:40px}.main-area{flex:1;margin-left:var(--sidebar-width);min-width:0;display:flex;flex-direction:column;transition:margin-left var(--transition)}.business-banner{display:flex;align-items:center;gap:12px;padding:10px 24px;background:linear-gradient(90deg,#1d4ed814,#0ea5e90f);border-bottom:1px solid rgba(29,78,216,.12);font-size:13px;color:var(--text-secondary)}.business-banner__icon{color:var(--vibhum-blue);font-size:14px}.business-banner p{flex:1;margin:0}.business-banner__link{color:var(--vibhum-blue);font-weight:600;white-space:nowrap;font-size:13px}.business-banner__link:hover{text-decoration:underline}.business-select{min-width:200px;padding:8px 36px 8px 12px!important;font-size:14px}.topbar__left{display:flex;align-items:center;gap:12px}.topbar{position:sticky;top:0;z-index:50;height:var(--header-height);padding:0 24px;display:flex;align-items:center;justify-content:space-between;background:var(--surface-elevated);backdrop-filter:saturate(180%) blur(20px);-webkit-backdrop-filter:saturate(180%) blur(20px);border-bottom:1px solid var(--border)}.topbar h2{font-size:17px;font-weight:600;letter-spacing:-.02em}.topbar-actions{display:flex;align-items:center;gap:12px}.menu-toggle{display:none;width:40px;height:40px;border:none;background:transparent;border-radius:var(--radius-sm);cursor:pointer;align-items:center;justify-content:center}.menu-toggle:hover{background:#0000000d}.page-content{flex:1;padding:24px;max-width:1200px;width:100%;margin:0 auto}.page-content--chat{max-width:none;padding:0;margin:0;display:flex;flex-direction:column;min-height:0;overflow:hidden}.login-brand{display:flex;justify-content:center;margin-bottom:24px}.login-brand .vibhum-logo{justify-content:center}.login-brand .vibhum-logo__img{max-width:min(280px,100%)}.card{background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-sm);padding:20px 24px;transition:transform var(--transition-spring),box-shadow var(--transition),border-color var(--transition)}.card:hover{box-shadow:var(--shadow);border-color:var(--border-strong)}.card-title{font-size:13px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.04em;margin-bottom:12px}.empty-hint{color:var(--text-tertiary);font-size:14px}.mono-cell{font-family:ui-monospace,monospace;font-size:13px}.table-wrap--flat{border:none;box-shadow:none}.dashboard-page{display:flex;flex-direction:column;gap:0}.dashboard-alert{margin-bottom:18px;padding:12px 16px;border-radius:var(--radius-sm);border:1px solid rgba(245,158,11,.45);background:#f59e0b1f;color:#92400e;font-size:14px;line-height:1.5}.dashboard-alert strong{font-weight:600}.dashboard-header{margin-bottom:22px}.dashboard-greeting{font-size:15px;font-weight:500;color:var(--text-secondary);margin-bottom:6px;letter-spacing:-.01em}.dashboard-greeting__name{font-weight:600;color:var(--vibhum-blue)}.dashboard-header__title{font-size:22px;font-weight:700;letter-spacing:-.02em;margin-bottom:4px}.dashboard-header__subtitle{color:var(--text-secondary);font-size:15px}.dashboard-channel-filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:18px}.stat-channel-breakdown{display:flex;flex-wrap:wrap;gap:8px 14px;margin-top:2px}.stat-channel-breakdown__item{font-size:11px;font-weight:500;color:var(--text-tertiary)}.stat-channel-breakdown__item strong{font-weight:700;color:var(--text-secondary)}.stat-channel-breakdown__item--wa strong{color:#128c7e}.stat-channel-breakdown__item--web strong{color:var(--vibhum-blue)}.dashboard-queries-card__head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px}.dashboard-queries-card__head .card-title{margin-bottom:0}.dashboard-user-search{display:flex;align-items:center;gap:8px;min-width:min(100%,260px);flex:1;max-width:320px;padding:8px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);color:var(--text-tertiary)}.dashboard-user-search input{flex:1;border:none;background:transparent;font-size:14px;color:var(--text);outline:none;min-width:0}.dashboard-user-search input::placeholder{color:var(--text-tertiary)}.dashboard-pagination{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;margin-top:14px;padding-top:12px;border-top:1px solid var(--border)}.dashboard-pagination__meta{font-size:13px;color:var(--text-secondary)}.dashboard-pagination__controls{display:flex;align-items:center;gap:10px}.dashboard-pagination__page{font-size:13px;font-weight:500;color:var(--text-secondary);min-width:7rem;text-align:center}.th-num,.td-num{text-align:right;width:6rem}.btn-sm{padding:6px 12px;font-size:13px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:18px;margin-bottom:24px}.stat-card{position:relative;display:flex;flex-direction:column;gap:14px;background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);padding:18px 20px 20px;overflow:hidden;transition:transform var(--transition-spring),box-shadow var(--transition),border-color var(--transition)}.stat-card:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:var(--stat-glow, transparent);opacity:0;transition:opacity var(--transition);pointer-events:none}.stat-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg);border-color:var(--stat-border, var(--border-strong))}.stat-card:hover:before{opacity:1}.stat-card:hover .stat-card__icon{transform:scale(1.06);animation:icon-float 2s ease-in-out infinite}.stat-card--blue{--stat-glow: linear-gradient(135deg, rgba(29, 78, 216, .06), transparent 55%);--stat-border: rgba(29, 78, 216, .2);--stat-icon-bg: linear-gradient(135deg, rgba(29, 78, 216, .14), rgba(14, 165, 233, .1));--stat-icon-color: #1d4ed8}.stat-card--violet{--stat-glow: linear-gradient(135deg, rgba(124, 58, 237, .07), transparent 55%);--stat-border: rgba(124, 58, 237, .22);--stat-icon-bg: linear-gradient(135deg, rgba(124, 58, 237, .14), rgba(167, 139, 250, .1));--stat-icon-color: #6d28d9}.stat-card--cyan{--stat-glow: linear-gradient(135deg, rgba(14, 165, 233, .07), transparent 55%);--stat-border: rgba(14, 165, 233, .22);--stat-icon-bg: linear-gradient(135deg, rgba(14, 165, 233, .14), rgba(34, 211, 238, .1));--stat-icon-color: #0284c7}.stat-card--amber{--stat-glow: linear-gradient(135deg, rgba(245, 158, 11, .08), transparent 55%);--stat-border: rgba(245, 158, 11, .24);--stat-icon-bg: linear-gradient(135deg, rgba(245, 158, 11, .16), rgba(251, 191, 36, .1));--stat-icon-color: #d97706}.stat-card__top{display:flex;align-items:flex-start;justify-content:space-between}.stat-card__icon{display:flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:12px;background:var(--stat-icon-bg);color:var(--stat-icon-color);transition:transform var(--transition-spring)}.stat-card__body{display:flex;flex-direction:column;gap:2px;min-width:0}.stat-card__value{font-size:34px;font-weight:700;letter-spacing:-.04em;line-height:1.05;font-variant-numeric:tabular-nums}.stat-card__value-suffix{font-size:18px;color:var(--text-tertiary);font-weight:500;margin-left:2px}.stat-card__label{font-size:14px;font-weight:500;color:var(--text-secondary);margin-top:2px}.stat-card__sub{font-size:12px;color:var(--text-tertiary);margin-top:6px}.stat-value{font-size:32px;font-weight:700;letter-spacing:-.03em;line-height:1.1;margin-bottom:4px}.stat-label{font-size:14px;color:var(--text-secondary)}.stat-sub{font-size:12px;color:var(--text-tertiary);margin-top:6px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 18px;border-radius:980px;font-size:14px;font-weight:500;border:none;cursor:pointer;transition:background var(--transition),opacity var(--transition),transform var(--transition-spring),box-shadow var(--transition)}.btn:active:not(:disabled){transform:scale(.97)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--accent);color:#fff}.btn-primary:hover:not(:disabled){background:var(--accent-hover)}.btn-secondary{background:#0000000d;color:var(--text)}.btn-secondary:hover:not(:disabled){background:#00000014}.btn-ghost{background:transparent;color:var(--accent);padding:8px 12px}.btn-ghost:hover{background:var(--accent-soft)}.btn-danger{background:#ff3b301a;color:var(--danger)}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:13px;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.input{width:100%;padding:12px 14px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--surface);font-size:15px;transition:border-color var(--transition),box-shadow var(--transition)}.input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-soft)}.password-field{position:relative}.password-field .input{padding-right:44px}.password-toggle{position:absolute;right:4px;top:50%;transform:translateY(-50%);width:36px;height:36px;border:none;background:transparent;color:var(--text-tertiary);border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:color var(--transition),background var(--transition)}.password-toggle:hover{color:var(--text-secondary);background:#0000000a}.select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%236e6e73' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}.toggle{position:relative;width:51px;height:31px;flex-shrink:0}.toggle input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:#e9e9ea;border-radius:31px;cursor:pointer;transition:background var(--transition)}.toggle-slider:before{content:"";position:absolute;width:27px;height:27px;left:2px;bottom:2px;background:#fff;border-radius:50%;box-shadow:0 2px 6px #00000026;transition:transform var(--transition)}.toggle input:checked+.toggle-slider{background:var(--success)}.toggle input:checked+.toggle-slider:before{transform:translate(20px)}.badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:980px;font-size:12px;font-weight:600}.badge-active{background:#34c7591f;color:#248a3d}.badge-inactive{background:#8e8e9326;color:var(--text-secondary)}.table-wrap{overflow-x:auto;border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--surface)}table{width:100%;border-collapse:collapse;font-size:14px}th{text-align:left;padding:12px 16px;font-size:12px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em;border-bottom:1px solid var(--border);background:#00000005}td{padding:14px 16px;border-bottom:1px solid var(--border);vertical-align:middle}tr:last-child td{border-bottom:none}tr:hover td{background:#00000004}.login-page{min-height:100dvh;display:flex;align-items:center;justify-content:center;padding:24px;background:var(--bg)}.login-card{width:100%;max-width:400px;background:var(--surface);border-radius:var(--radius-lg);border:1px solid var(--border);box-shadow:var(--shadow-lg);padding:40px 36px}.login-card h1{font-size:28px;font-weight:700;letter-spacing:-.03em;margin-bottom:8px;text-align:center}.login-card .subtitle{text-align:center;color:var(--text-secondary);font-size:15px;margin-bottom:32px}.login-error{background:#ff3b3014;color:var(--danger);padding:12px 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var(--transition)}.business-card:hover{box-shadow:var(--shadow)}.business-card__main{display:flex;align-items:flex-start;gap:16px;margin-bottom:16px}.business-card__info{flex:1;min-width:0}.business-card__title-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:4px}.business-card__title-row h3{font-size:17px;font-weight:600;letter-spacing:-.02em}.business-card__tagline{font-size:14px;color:var(--text-secondary);margin-bottom:4px}.business-card__id{font-size:12px;color:var(--text-tertiary);font-family:ui-monospace,SFMono-Regular,monospace}.business-card__meta{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;padding-top:16px;border-top:1px solid var(--border)}.business-card__label{display:block;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--text-tertiary);margin-bottom:4px}.business-card__limit 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